Privacy policy

Use of information

This website is published by Northumbrian Water Group. Northumbrian Water Group ('we') will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:

Your name

Your mobile telephone number

Your email address

The information collected will be used to send you the information you have requested and to provide information that may be useful to you.

We may share non-personal aggregate statistics (group) data about our site visitors' traffic patterns with partners or other parties. However, we do not sell or share any information about individual users.

Your rights

In addition to the Group's safeguards, your personal data is protected in the UK by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies. Currently there is a £10 fee payable (set by law). This will be waived if any of the information which we hold is incorrect.

Cookies

A cookie is a text-only file which is placed on your computer when you visit a website. Quite simply, cookies help websites work more efficiently and provide business and marketing information to the owners of the site. The Northumbrian Water Group websites use only one type of cookie which is a ‘session cookie’ and this is used to store information for a short period of time and is deleted at the end of your visit.

Please note, if you decline the use of cookies set by the Northumbrian Water Group, you will be unable to use various areas of our websites. To find out more about cookies, visit www.allaboutcookies.org

Policy changes

Any changes to this policy will be posted here.

Security

We treat all the data held with the utmost care and security. Any details you give will remain completely confidential.

If you feel that Northumbrian Water Group is not abiding by this privacy policy at any time you should first contact the Data Protection Team, Legal Department, Northumbrian Water Group, Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ or telephone +44 (0)191 301 6796.